Twinkle Teepee – USER AGREEMENT TERMS AND CONDITIONS
DEPOSIT AND BOOKING: A $100 non-refundable deposit will be required at time of booking to hold your party date. We accept credit card, debit deposit, PayPal and cash. This deposit will go towards the cost of your party, which will need to be paid completely by credit card, debit deposit, PayPal or cash one week prior to the party. We also require a fully refundable security bond of $100, it will be paid with a final payment.
CANCELLATION OR RESCHEDULE: Cancellations can be done 30 days prior to the party. The $100 deposit is non-refundable, but it can be applied towards the cost of another party if held within 90 days of the original party date. If you choose to cancel our services for ANY reason, your deposit will not be refunded. As the host(ess), you will need to notify your guests of the cancellation.
FINAL PAYMENT: All outstanding balances are due one week prior to your event in cash or credit / debit card. Payments not received within this timeframe will result in the cancellation of your party with no exception. The remaining balance is based upon your provided final headcount and additional items.
FORMS OF PAYMENT: We accept cash, PayPal and major credit / debit cards.
RENTAL RETURN: Our team will arrive next day before 10 am to pick up items. A tour around the tents and items will be done prior to breakdown. After the countdown and going over all the items we will let client know of any issues or fees that may be applied. Same as the drop off teepees - teepees need to return before 10am with pick up customers.
PARTY ITEMS AND DAMAGES: A check list with the rental items and any additional items picked by the client will be delivery to the client before we leave the party. Is the client responsibility to return all the items that are in the check list back in perfect condition next day. Any damage or lost items will be charged. Client has the right to look at items before we leave and let us know of any damages prior to renting our items. If any damages or stains are pointed by the client prior to the rental a note will be written in the check list.
Any damage or lost item except the tents will cost up to $40 per item. For any damaged teepee will cost $100 each. Client shall not be responsible for any damages caused by company´s employees, agents or assigns.
PETS, FOOD AND BEVERAGE: Pets, food and drinks are totally prohibited in the tents/teepee room or party space area. Any food or stains caused by pets, drinks or food inside or outside of the tents or any of our items will result on a penalty of a cleaning fee of $100.
SMOKE FREE ENVIRONMENT: A non-smoke environment must be provided at all times during the party and also during the teepee/ tent rental. Twinkle Teepee will have the right to charge client a $100 cleaning fee in case any of the items has been exposed to smoke or any other outdoors related to it.
SHOES: Client agrees to ask guests to take their shoes off to enter the party space or room area. Under no circumstances shall any shoes be allowed in the party area.
ALLERGIES: Twinkle Teepee is not responsible for allergic reactions and / or any medical reactions from wearing costumes, make up/nails products, facial mask or any activity taking place before, during or after the party. It is the host(ess) responsibly to investigate the allergies of invests and guests attending the event.
LIABILITY: We strictly provide entertainment. Please be aware that children need to be supervised. Twinkle Teepee assumes no responsibility or liability for accidents or damage caused during your party, unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Business. Twinkle Teepee decision is final in all matters relating to these Terms & Conditions of Hire
Please provide enough space for the tables and chairs we will bring.Provide a clean space for us to set up tents and rugs.Provide safe, clean areas for other activities: craft area, make-up and dressing area, and an area for games and/or ceremonies/fashion show.Provide a gathering place for parents of the guests if you want them to stay.Provide a smoke free environment.Make sure no pets are in the party area or venue during our hosting or rentals.Let guests know that no food or drinks are consumed in teepee/tent area.Let guests know that no shoes are allowed in the teepee/tent area.Please remain with the party at all times.
ADDITIONAL ITEMS AND PARTY GUESTS: You have up to 3 weeks prior to the event to add any additional guests or items so we can order supplies in advance and avoid any interruption of the service.
ADULTS AT THE PARTY: We ask that the parent(s) of the birthday child please stay for the duration of the party to attend to possible needs of the children. The parents of guests are welcome to stay and enjoy the fun.
OUTDOOR PARTIES: If the weather is nice, you may take the party outdoors to a clean, non-grassy, non-dirt area such as a patio, deck, or garage. The children will not be permitted to go into grassy or dirt areas while in attire and accessories provided by Twinkle Teepee. Please be aware, Twinkle Teepee will not be responsible for applying sunscreen or insect repellent on children. We reserve the right to determine if the outdoor area is suitable for our equipment. In addition, please have an indoor back-up location available to accommodate all guests in case of inclement weather conditions. Please advise Twinkle Teepee of the possibility of an outdoor party in advance.
SPACE: Before you book your teepee slumber party or teepee rental please make sure you have enough room and a clean and safe area for kids to stay. Our teepee height is 120cm and width is 85cm, the mattress is 160cmx70cm. We can arrange the teepees in many ways however it is the client responsibility to measure the room to make sure the tents will fit and that the room is big enough to accommodate the tents and guests.
SET UP AND DURATION: We can be arrived at any time during the party day from 10am-4pm. We will give you a call an hour before we come to set up the teepees. Please make sure have someone at home. We will try to set up your event as quickly as possible. We have a lot of things to do during a short time for this reason we kindly request that no guests or children are in the set up area, time delay can affect the duration of your party. We also need for the parking area to be cleared prior to our arrival. We take between 60 minutes to 90 minutes to set up the decoration.
PARTY AREA: Please make sure carpet or floor is clean before we set up party.